Return and Cancellation Policy

At iFaceSimulator, we are committed to providing the best experience for our customers. We understand that there may be times when you need to return a product or cancel an order. Below are the details of our return and cancellation policy:

Returns

• Customers are entitled to return products within 10 days of receipt, provided that the products are in their original, unused condition.
• To initiate a return, please contact our customer service at contact@ifacesimulator.ca to obtain a return authorization number.
• The customer is responsible for the cost of return shipping unless the return is due to our error (such as a defective or incorrect product).

Cancellations

• Orders may be canceled at no cost before they have been shipped. If the order has been dispatched, it will need to be handled according to our return policy.
• To cancel an order, please contact our customer service as soon as possible.

Refunds

• Upon receipt of the returned product and confirmation that it meets our return conditions, a refund will be issued to the original method of payment within 7 to 10 business days.
• In cases of cancellations where the order has not yet been shipped, the refund will be processed immediately.

We value your business and are dedicated to ensuring your satisfaction. If you have any questions or require assistance, please do not hesitate to contact us.